"The hardware industry had long since learnt that support and
service will spell its success or failure. Now it is the turn of
the software industry to do the same. Red Hat India, which made its
foray into the Indian market barely two months ago, will
concentrate on support to keep the customers coming. This will be
in terms of annual maintenance for a small fee."
"Talking about this thrust for support, Red Hat Channels
Head-India Ajay Kapoor says, "The foremost thing about Linux is
support. I can sell thousands of boxes in a year, but if I do not
provide support, the product is evidently going to fail."
"Currently, Red Hat has four technicians in the country and
will soon increase its service network as more and more queries
come in. Kapoor says that talks are underway with leading PC
manufacturers in India for bundling Linux with the machines.
This will be in the form of a dual-boot, where the HDD will house
both Windows and Linux OS and user will have the option of running
applications on either OS."
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