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Network World Fusion: Open Source Packs Free IP Telephony

Dec 18, 2002, 11:30 (3 Talkback[s])
(Other stories by Phil Hochmuth)

"Open source IP telephony software packages are helping users move away from the traditional world of proprietary office phone systems, PBXs with closed operating systems and expensive specialty components.

"Users also are taking advantage of Linux for running IP voice. Observers say open source telephony software packages--many as good as commercial products--are further opening the world of packetized voice.

"The open source Linux platform is a growing part of the computer telephony infrastructure at Sitel Worldwide, an Omaha, Neb., a company that runs call center operations for customers such as Cox Communications, Verizon and Mitsubishi Motors. Sitel has deployed Linux servers running the company's call center application and database to more than 20 of its call center sites worldwide..."

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