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SearchEnterpriseLinux: Linux/OSS Support, Part 4: Step-by-Step Guide to Getting It

May 08, 2003, 23:30 (0 Talkback[s])
(Other stories by Jan Stafford)

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"How does an IT manager go about getting free Linux or open source software support?

" posed that question to a dozen IT managers. Rick Segeberg, IT department site manager at The Waterford Institute inProvo, Utah, responded with a step-by-step description of his support search process.

"'Researching solutions to technical problems is really an art,' said Segeberg. 'You have to be creative in what you search for, as people will describe things differently. You really have to work your mental thesaurus...!'"

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