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SearchEnterpriseLinux: The Wrong Choice: VPN Outsourcer Stumbles with Proprietary Tool

Jun 25, 2003, 07:00 (5 Talkback[s])
(Other stories by Amy Kucharik)

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"Talk about a worst-case, wrong-choice scenario: The vendor of an IT services company's mission-critical software is acquired, and support gets lost in the shuffle. Then the acquiring vendor goes belly up.

"That's what happened to Brunswick, Maine-based Nexus Management Inc.--and it's just the beginning of its story.

"A few years ago, Nexus, which specializes in VPN technology, remote network, systems and desktop management, and help desk and on-site support, decided to consolidate its expertise, according to chief technology officer John A. Sullivan III. Nexus wanted to build a powerful VPN that would strengthen internal connectivity and which the company would be able to sell as a service to customers..."

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