"Talk about fear factors! How do you think your top brass and
users would respond if you suggested replacing Microsoft Office
with OpenOffice.org? Some users may think they'd rather eat
cockroaches. If an IT team hopes to succeed with this pitch, it
needs to anticipate what its users' and decision makers' fears will
be and prepare ways to soothe worried brows.
"As an OpenOffice.org and StarOffice instructor and consultant,
I've heard all the objections that fearful Office users can muster.
Here are five objections that you're bound to hear when you suggest
switching and some ways to explain why those objections are
"Objection No. 1: They'll be afraid of the unknown,
fearful that going to open-source will leave them with software
that's potentially flaky or unsupported..."
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