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SearchEnterpriseLinux: Making the Pitch for OpenOffice.org

Jul 18, 2003, 22:00 (8 Talkback[s])
(Other stories by Solveig Haugland)

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"Talk about fear factors! How do you think your top brass and users would respond if you suggested replacing Microsoft Office with OpenOffice.org? Some users may think they'd rather eat cockroaches. If an IT team hopes to succeed with this pitch, it needs to anticipate what its users' and decision makers' fears will be and prepare ways to soothe worried brows.

"As an OpenOffice.org and StarOffice instructor and consultant, I've heard all the objections that fearful Office users can muster. Here are five objections that you're bound to hear when you suggest switching and some ways to explain why those objections are spineless.

"Objection No. 1: They'll be afraid of the unknown, fearful that going to open-source will leave them with software that's potentially flaky or unsupported..."

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