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CNET News: SuSE, SAP Team on Customer Support

Jul 24, 2003, 17:00 (0 Talkback[s])
(Other stories by Lisa M. Bowman)


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"Linux seller SuSE plans to announce Thursday that it will team with business software powerhouse SAP to offer a new set of support services for its corporate customers.

"The new support deal between the two companies is aimed at streamlining the process for customers who run SAP business software on the SuSE Linux Enterprise Server. SuSE said those customers can now receive centralized support from engineers specifically trained in the combination of SuSE and SAP software. The engineers will provide assistance ranging from help with SAP applications to assistance with issues surrounding the Linux source code.

"In addition, SuSE said it will incorporate fixes to customer-reported bugs into an untested patch available for immediate download on its Web site. After assuring that the patches work with SuSE's partners' software, the company will make a certified patch available..."

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