"When you're in the business of providing customer service for
other businesses, you don't want to be caught with your plants
down. So, continuing CPU failures and maintenance-related server
downtime at customer service centers posed a costly headache for
$295 million Precision Response Corp. (PRC), a global service
provider for such major corporations as American Express, AT&T,
British Airways, DirecTV, FedEx, and Priceline.com.
"'We run a 24/7 workshop,' said Gopal Devalaraju, PRC's senior
director of application technology services. 'These problems had a
direct impact on our customer service reps and our customers,
impacting revenue for our organization.'
"In this report, Devalaraju describes PRC's journey from the
downtime dumps to an always-on Oracle-Linux cluster and its happy
results--37% savings in the first year..."
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