"As more companies explore the cost effectiveness and power of
open-source platforms like Linux, questions are arising about the
interoperability of major enterprise applications like CRM. Because
no CRM system is designed specifically for Linux, some companies
that run the open-source operating system are striving to fit
vendors' offerings into an environment that may not be ideally
suited for those programs.
"But the integration process does not have to be a struggle to
fit a square peg into a round hole. Despite the challenges that may
crop up between open-source platforms and CRM systems, there are
ways to use both technologies well, analysts say..."