NewsForge: Billing Error Overcharges Some Mandrakesoft Customers by $1000s
May 18, 2004, 08:30 (9 Talkback[s])
(Other stories by Joe Bolin)
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"Mandrakesoft may be enjoying financial freedom by exiting
bankruptcy protection, but at least a few of its loyal users have
not been so fortunate this weekend. An apparent glitch in order
processing has resulted in some customers being overcharged by
thousands of dollars. Early reports indicate that only North
American customers that made purchases through Visa in early May
"An early analysis points to buggy processing software that
converts the value of processed orders by omitting the decimal.
$120.00 is thus converted to $12,000. The problem has left some
users without funds for the weekend since it didn't manifest itself
until Friday afternoon...."