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NewsForge: Billing Error Overcharges Some Mandrakesoft Customers by $1000s

May 18, 2004, 08:30 (9 Talkback[s])
(Other stories by Joe Bolin)

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"Mandrakesoft may be enjoying financial freedom by exiting bankruptcy protection, but at least a few of its loyal users have not been so fortunate this weekend. An apparent glitch in order processing has resulted in some customers being overcharged by thousands of dollars. Early reports indicate that only North American customers that made purchases through Visa in early May are affected.

"An early analysis points to buggy processing software that converts the value of processed orders by omitting the decimal. $120.00 is thus converted to $12,000. The problem has left some users without funds for the weekend since it didn't manifest itself until Friday afternoon...."

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