destinationCRM: CRM's Future: Open Source?
Jun 22, 2004, 19:45 (0 Talkback[s])
(Other stories by Jason Compton)
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"Don't expect Siebel or PeopleSoft to disclose their secret
sauce any time soon, but open source technologies are starting to
crop up in CRM, from the server platform to the user interface.
"Currently, pure open source CRM packages are small names in the
marketplace. Compiere, for example, a combination
front-office/back-office suite that offers sales and contact
management and limited customer support capabilities, has a number
of live customer sites around the globe and a Connecticut-based
corporate office providing paid support..."