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NewsForge: The Sweet Taste of Good Customer Relations

Dec 01, 2004, 20:00 (0 Talkback[s])
(Other stories by Dave Fancella)

"SugarCRM offers a suite of customer relations management software. Sugar Sales is available in both an open and a closed source edition. The closed source package, Sugar Sales Professional, includes an Outlook plug-in and some additional features not found in the open source edition. I tested Sugar Sales, the open source version, which is available under a variant of the Mozilla Public License. I found the software has a lot of good things to recommend it, but still suffers from the incompleteness of many version 1.0 products.

"Sugar Sales is a Web-based application written in PHP and designed and optimized for a LAMP server (Linux, Apache, MySQL, and PHP). While you can pay for a hosted service using Sugar Sales, SugarCRM suggests that you run Sugar Sales on your own server to achieve the best cost-effectiveness and maximal usage of corporatespeak..."

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