"It is a cliché worth recalling when designing software.
Ninety percent of users, it is said, use ten percent of the
features in a software package. For that vast majority of 'average
users,' the other ninety percent of the features only add needless
complexity that make the key ten harder to learn. These extra
features simply serve to increase the TCO of software deployments
and headaches at the helpdesk, not productivity of the
"Mozilla is a classic example of a project that has seen the
light in recent times and refocused on the all-important ten
percent of features. The original Mozilla suite had too many
problems for me to attempt to address here, and, for that matter,
many of them do not even relate to the point of this piece..."
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