SugarCEO John Roberts: Why CRM Fails, part 1
Jun 03, 2005, 11:30 (0 Talkback[s])
(Other stories by Jan Stafford)
[ Thanks to Peter
Parker for this link. ]
"Why is the failure rate of CRM projects so
"John Roberts: Billions of dollars have been
wasted on CRM applications because users didn't adopt them.
"In my presentations, I ask audiences how many of their
companies have CRM..."