"A Johannesburg-based call centre has switched from Windows to
Linux and saved as much as R2000 [US$298/€245] per machine in
the process. The Benefit Recovery Services (BRS) 60-seat call
centre was migrated by local Linux service provider Synaq.
"David Jacobson, technical director at Synaq, said the migration
was 'painless. We created a customised kick-start CD called
ShrinkWrap that automatically configured each terminal at the
60-seat call centre with a custom Linux installation providing each
agent with only the necessary tools and eliminating the need for
human intervention...'"
