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Tectonic: Call Centre Saves Big by Switching to Linux

Jun 24, 2005, 08:30 (0 Talkback[s])
(Other stories by Alastair Otter)

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"A Johannesburg-based call centre has switched from Windows to Linux and saved as much as R2000 [US$298/€245] per machine in the process. The Benefit Recovery Services (BRS) 60-seat call centre was migrated by local Linux service provider Synaq.

"David Jacobson, technical director at Synaq, said the migration was 'painless. We created a customised kick-start CD called ShrinkWrap that automatically configured each terminal at the 60-seat call centre with a custom Linux installation providing each agent with only the necessary tools and eliminating the need for human intervention...'"

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