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O'Reilly: RT Essentials

Oct 03, 2005, 10:00 (0 Talkback[s])
(Other stories by Tom Adelstein)

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[ Thanks to Tom Adelsten for this link. ]

"When I see or hear people knocking Linux for not having applications, I think of Jesse Vincent's Request Tracker (RT). When I first found out about RT, I thought I had found a few hundred thousand dollars laying on the street. That's the amount of money I would have had to spend on a proprietary trouble ticket tracking system comparable to ones from 'big' commercial shops.

"Having used expensive trouble ticket systems, I knew of their complicated nature. I had seen the best ones and some bad ones. None of the people with whom I worked ever criticized the cost because they didn't think they could have done their jobs without a decent ticketing system..."

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