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ComputerWeekly: BA.com Uses Real-time Software Monitoring

Oct 25, 2005, 19:45 (0 Talkback[s])
(Other stories by Cliff Saran)

[ Thanks to Matt for this link. ]

"British Airways is using real-time application monitoring to help ensure critical services remain available to customers on its BA.com website.

"The online flight booking site is central to the airline's efforts to provide greater levels of customer self-service. It allows customers to specify meal preferences and seat allocation, check the amount of Executive Club points they have accrued and redeem these against flights. Most recently, the site introduced a shopping basket, allowing visitors to make hotel reservations and hire cars..."

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