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Computer Business Review: Open Source CRM: The Facts

Nov 10, 2005, 08:30 (0 Talkback[s])
(Other stories by Angela Eager)

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"The concept of open source software is simple. The source code is freely available, publicly modifiable and flexible. The model puts control in the hands of users in terms of development and user licensing is cheaper than the traditional proprietary software model. Having anchored itself within the infrastructure stack, open source is starting to break into the world of business applications and customer relationship management is an early target.

"CRM is a mature market with high barriers to entry. Even Siebel is unable to maintain its independence, and market share is increasingly going to application giants SAP and prospective Siebel-owner Oracle. Despite these issues new entrants are jostling to enter the CRM sector, in the form of open source business applications providers..."

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