"A leading US Open Source expert and 25-year veteran of the Free
Software community has rejected claims from major software
companies warning of hidden costs associated with the
"One of the central claims made against Open Source or 'free'
software by established proprietary software companies is 'you get
what you pay for.' They say there is no one to turn to when Open
Source software systems stop running, whereas they provide Help
Desks, technicians and other customer support as part of the
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