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SearchOpenSource: Analyst: Will New Red Hat SLA be Followed by Price Cuts?

Mar 28, 2007, 00:00 (0 Talkback[s])
(Other stories by Jack Loftus)

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When Red Hat Enterprise Linux 5 launched, it contained more than just new software. It also offered customers a substantially streamlined service-level agreement (SLA).

"Red Hat vice president of support Ian Gray showed off the new SLA at the Red Hat Enterprise Linux (RHEL) 5 launch in San Francisco last week. With one fell swoop of a presentation slide, Gray took the nine-page document that accompanied Red Hat Enterprise Linux 4 and turned it into a one-page affair meant to simplify a customer's service experience. 'If we ship the bits, we support the bits,' he said. 'No more legalese...'"

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