"IW: What's your proof that open-source CRM is
proving to be a success?
"Roberts: First some background. I came to
Silicon Valley in 1995 to write great software. But from an
engineering perspective, I felt that the Valley wasn't innovating.
Too much of operating budgets was spent on sales and marketing.
"I started looking at things like JBoss. Late in 2003, I started
looking at how open source could be applied to enterprise
applications just like other pieces of software stack..."