"In 2003, SearchEnterpriseLinux.com visited the Linux support
landscape with a list of Linux support weaknesses. A lot has
happened over the past four years, as is evident in the success of
Red Hat and Novell's subscription-based support models and the
meteoric rise of commercial-grade Ubuntu support, to name a few.
But, according to a recent SearchEnterpriseLinux.com survey of IT
managers, support remains a 'barrier to adoption' for Linux in the
"Today, we revisit the support list of yesteryear to see how
things were, what's changed, what's stayed the same, and
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