"Open-source business depends upon data. Because so much of the
business happens online, it's possible to set and track metrics
that would otherwise be difficult to do in a proprietary model. One
area that all open-source startups focus on is improving conversion
"The difficulty is not in converting an opportunity into a sale.
If my open-source peers are like Alfresco, and I'm sure that they
are, we actually top the industry in that metric. Why? Because by
the time a lead becomes an opportunity, the prospect is already
using the software and is effectively 'pre-sold' on its
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