" A year ago, we kicked off our annual Vendor Value survey with
gloomy news: Value, reliability and customer loyalty were all down.
This year, it seems most vendors heard the message and
"This is the fifth year CIO Insight has polled IT executives on
how well their major vendors deliver business value, reliability
and quality. Google appears on our list for the first time, and
Adobe, No. 1 in our first Vendor Value survey, in 2003, appears on
the list again. While Adobe ranked 12th this year, Google took
second place, tying with Hewlett-Packard and VeriSign. This year's
No. 1 vendor: open source software vendor Red Hat, which earned a
remarkable 97 percent loyalty rating..."
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