"Dell's efforts to reinvent itself this year through a dramatic
break from its direct-sales model, expanded services and new
enterprise offerings have shown positive early results, but some
users have lingering concerns about the company's supply-chain
management and support.
"Weathering an accounting scandal and a slump in profit, founder
Michael Dell reclaimed the helm of the company after CEO Kevin
Rollins resigned in January. Dell quickly replaced top managers and
in May announced plans to lay off 10% of the company's
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