Run a Business Network on Linux: Remote Help Desks
Jul 18, 2008, 11:00 (1 Talkback[s])
(Other stories by Carla Schroder)
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"This allowed computer vendors to consolidate their repair
centers into a very few locations, and to hire battalions of "help
desk" worker bees who could be housed wherever it was cheapest.
Customers who were having problems with their computers would then
call in to these help desks, and receive coaching over the phone on
how to diagnose and fix their own computers."