"Businesses don't need the help desk as much as they used to.
People from all backgrounds are more aware of technology than ever
before, and they just don't need help with the simple stuff. As
time goes on, this will become even more apparent, since younger
employees will generally understand more about technology than
their elders. IT, for the most part, is part of what everyone does
on a daily basis. It is not a secret society any longer, nor is it
difficult to find people when you need help."