" I was caught in the Air France strike last year and could not
get out of the country. No one called me to tell me that my flight
had been cancelled – not Air France or American Express which
had booked the business trip for me. When I called for help to get
home I was told I'd have to wait a week – or more – as
I was staring as a screen from Orbitz telling me I could leave
Paris in three hours if I really wanted to.
"I told the AMEX travel "consultant" this and she told me that
Orbitz could not book my flight home. When I suggested she go to
the site, she hung up on me! (So I just booked the trip through
Orbitz and got home with no problems.) Should Air France and AMEX
get paid – well – for this performance?"