"Tech triangulation is a simple procedure. You just figure out
what you want to know, call the support line three times (making
sure you get a different technician each time) and ask your
questions. If you're lucky, they all agree with each other. If not,
go with the majority unless two of them are clearly dim bulbs and
the third is a compulsive "Linux mentioner" who's looking for his
crack at moving off the help desk by antagonizing random customers
with comments like "It's supposed to work that way, but I don't
know... I run, uhhh, Linux.""
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