What Outsourcers Can Learn from Open-Source CommunitiesNov 07, 2008, 13:05 (0 Talkback[s])
(Other stories by Steven J. Vaughan-Nichols)
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"Asynchronous methods contain their own audit trail. E-mail, bug trackers and such tools automatically generate a record of what happened; someone who's out of synch can catch up with a little reading. "This trackability also reduces repeat discussions, and managers know better what their staff are doing," says Berkus. In contrast, synchronous methods generally require extra effort (that is, time) to create a record; and because someone has to write the record, the task is often skipped.
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