"Szulik found a new direction for the company by talking to
customers, who were tired of paying for software licenses and
maintenance and then waiting for upgrades, only to receive
imperfect software. Szulik bet the company on a strategy to compete
in the enterprise computing market by offering businesses an
alternative to other operating systems.
"Red Hat's business customers pay annual subscriptions for
support and training. Its open-source model gives them the freedom
to design software to meet their needs without locking them into
using a particular proprietary software for upgrades. Red Hat
software is public, with no proprietary license, and makes rapid
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