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Nov 20, 2008, 01:03 (0 Talkback[s])
(Other stories by Jono Bacon)

"Much of this started back when Jorge and I started work to improve our upstream bug story. As I talked about in previous entry, bugs are an important mechanic in how Open Source projects communicate and we want to make all of the points of interaction as painless and as smooth as possible. We broke down the workflow and discovered we needed to know about the problem, and with this mind we threw out an upstream survey to some upstream projects that we work closely with, and a general survey that anyone could contribute to. We then evaluated some of the comments from the survey and continued work to develop the upstream report. The feedback helped us to craft a tool (the upstream report) which has helped us focus our efforts in the right areas. Subsequently, we have seen a marked improvement in linked bug reports between Ubuntu and upstream."

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