"These people aren't really even computer users...they
are application users who tolerate the computer housing it for
"Are we to shoulder the responsibility for computer users who
refuse to learn anything beyond a handful of mouse clicks to get
their jobs done?
"Absolutely not. However let me illustrate how we can assist
those who might show an inkling of interest in their new computing
environment. There are some simple things we can do that will make
a world of difference.
"During the month of June this year, I presented this situation
to 61 different New Linux Users. These were people for whom I was
installing Linux and in the process of showing them how their
machines worked. Having seen this situation before, I wanted to see
how "normal" computer users handled this specific situation."