""What we found, talking to our ISVs (independent software
vendors) and partners, is that up to 50 percent of support issues
come from improperly installed software," said Friedman.
"The appliance model also makes it far easier for enterprises to
evaluate a new application, he said. Again, companies don't have to
go through a complicated installation process, but can just drop it
in and try it out, according to Friedman.
"Modularity and licensing are two advantages of Linux that make
it better suited to building software appliances than any other
operating system, according to Friedman. Stripping out all the
parts you don't want from the operating system, configuring it and
the shipping it would be impossible with Windows, but with Linux
it's possible, he said."