"Jeffrey Hammond, a senior analyst with Forrester, provided the
underlying data, but Matt Deuel (Virgin Mobile) and Barry Klawans
(San Francisco International Airport, IT&T Department) offered
real-world experience deploying open-source software, while Zack
Urlocker (MySQL/Sun/Oracle) highlighted the balance open-source
vendors must strike when working with customers and
"Hammond noted that in the rush to save money, CIOs are
increasingly turning to open source, though often "open source"
isn't the end goal, per se, but rather it's a natural road to
vendor independence, IT flexibility, and other goals.
"Hence, while we see increased interest in open source, that
interest doesn't adequately measure just how pervasive open source
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