Should IT Managers Assume Good Intentions When Developers Mess Up?
Jun 17, 2010, 21:31 (1 Talkback[s])
(Other stories by Eric Spiegel)
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[ Thanks to James
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"For situations like these, a manager of mine taught me
something valuable that I believe should be at the core of any
company culture. His philosophy: always first assume good
"The problem is, I have found this doesn't come naturally to
people and isn't inherent in most company cultures. This especially
goes for IT departments where the smallest problems can quickly
escalate to a larger crisis with lots of finger pointing and raised
"Therefore, it is incumbent on the manager to take the
expectations of good intentions to heart and work at making it
their first reaction when a problem occurs.
"But what if there is a history of problems with the person?
What if they person doesn't care how their mistakes impact the
"In other words, what if the guy is just a jerk?"