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Should IT Managers Assume Good Intentions When Developers Mess Up?

Jun 17, 2010, 21:31 (1 Talkback[s])
(Other stories by Eric Spiegel)


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"For situations like these, a manager of mine taught me something valuable that I believe should be at the core of any company culture. His philosophy: always first assume good intentions.

"The problem is, I have found this doesn't come naturally to people and isn't inherent in most company cultures. This especially goes for IT departments where the smallest problems can quickly escalate to a larger crisis with lots of finger pointing and raised voices.

"Therefore, it is incumbent on the manager to take the expectations of good intentions to heart and work at making it their first reaction when a problem occurs.

"But what if there is a history of problems with the person? What if they person doesn't care how their mistakes impact the team?

"In other words, what if the guy is just a jerk?"

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