6 of the Best Free Linux Customer Service Trouble Ticketing SoftwareAug 27, 2010, 01:34 (0 Talkback[s])
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"A customer service trouble ticketing (or help desk) is an information and assistance resource that helps the resolution of computer related problems. Companies seeking to offer better customer service often provide help desk support via the telephone, website, and or by email. Help desks may also be established simply for internal use, to provide help to a firm's employees. The importance of the help desk cannot be overrated, and it represents a core part of a successful business.
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