Measuring the performance of a community managerJun 02, 2015, 09:00 (0 Talkback[s])
(Other stories by Jason Hibbets)
In an open organization, measuring performance for particular roles like community managers may not be straightforward, especially when comparing those roles to others with more defined success metrics, goals, and outcomes.
In my experience over the past six years, I've worked closely with my manager to make sure that we are in sync with my objectives and what I need to do in order to maximize my impact in my role as a community manager. In Managing Performance When It's Hard to Measure from Harvard Business Review, Red Hat CEO Jim Whitehurst explains how to capture difficult-to-measure output and reward influence in an organization. The key points in the article resonated with me as I thought about my role with Opensource.com. I know not everyone has the same experience at Red Hat, but I'd like to take a look at how the work I do compares to Jim's assessment of how we measure performance in our organization.
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