"The government regularly claims it will reduce the cost of
administration through the use of IT. Such a claim is inherently
implausible, given the sector's track record in IT projects. Quite
apart from that, government appears to be going about things in
entirely the wrong way.
"Recent thinking has involved emphasis on shared services. They
are central to the Cabinet Office eGovernment Unit's strategy and
also to the Treasury's efficiency review..."
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