It was only once we threatened to make a YouTube video of these
computers being put through a wood chipper in super slow motion,
did someone respond. See, having one of your products brutally
destroyed in protest of the lack of customer service isn't exactly
good news for the stockholders. That would have been compounded
when the video went on to explain that these computers would have
went to disadvantaged students if they had worked.
http://linuxlock.blogspot.com/2009/06/balancing-scales.html