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ZDNN: Win 2000 burns IT managers

Oct 02, 1999, 00:05 (7 Talkback[s])
(Other stories by Scott Berinato)

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"We all say we won't buy into vaporware, but that's what happened," said Matt Rice, IT manager at US Trust Bank, in Cambridge, Mass. "It has made us a more conservative organization..."

"Regardless of when Windows 2000 ultimately ships, some customers believe Microsoft will find it difficult to live up to the expectations created around the operating system."

"The key to having high customer satisfaction is to underpromise and overdeliver," said Mike Sax, president of Sax Software Inc., in Seattle. Sax is both a partner of Microsoft and a beta tester of Windows 2000. "But (Microsoft) set the bar so high, they can never live up to it."

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