Linux.com: The Linux Support Nightmare?Feb 17, 2000, 22:40 (0 Talkback[s])
(Other stories by Scott Nipp)
"...Some feedback to a recent article on Linux.com expressed how Linux would be a "nightmare" to support for a relatively low-level end-user community. I see this quite differently."
"Linux as an operating system is no different from any other operating system in terms of how to support an end-user community. The complexity of any operating system should be virtually transparent to the end-user community. The end-user should realistically have no need to make any changes to the operating system itself, and in my experience most organizations strongly discourage this behavior. Applications are the almost exclusive concern of end-users. What matters most to the end user are the applications to access a database, or the word processor to create documents, or the spreadsheet program to handle various financial or billing issues -- not the complexity of the operating system. As long as the appropriate applications needed by an organization are available to perform its day-to-day business, the choice of operating system should be based solely on technical merits and "Total Cost of Ownership," not perceived complexity for the end-user community."
"Unix and Linux are a dream from a support standpoint. Linux, like Unix, is built from the ground up to be "multi-user." This feature alone makes supporting Linux a sheer joy, and also helps to greatly reduce support costs. Being a "multi-user" operating system, not to mention all the well-developed Unix utilities that go along with it, means that an administrator can resolve virtually, but not absolutely, every problem from his own desk...."