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WinInfo: Anatomy [of] a Windows 2000 bug: Microsoft knew about, ignored problem

Apr 08, 2000, 21:37 (13 Talkback[s])
(Other stories by Paul Thurrott)

"Based on an interview with one of the people that first discovered the recent "51 IP" bug in Windows 2000, and email discussions with various people at Microsoft Corporation, it has become clear that the company knew about this bug before the release of Windows 2000, did nothing to fix it, and then ignored customer complaints when they began occurring in late March. What's amazing here, of course, isn't the bug itself--which requires a fairly uncommon set up, to be sure--but Microsoft's response to the customers that complained, some of whom are ISPs and other large Windows accounts. But this bug is most likely to affect small companies, a market that Microsoft has historically championed. In this case, it's clear that the company has let them down."

""The problem isn't the bug--the product's only a few months old--this kind of thing is going to happen. I understand that," says Brian Bergin, the president of Terabyte Computers, a Microsoft Solution Provider. "The problem is the response from Microsoft. It's really about the way the bug was handled. This could have been potentially devastating. If you don't [run into this bug], Windows 2000 Server is fine. If there's a limitation here no one found, what other limitations are we going to find? But Microsoft was aware of this. This is negligence on their part: They knew about this problem and didn't fix it.""

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