"In three months, Microsoft users will finally reap benefits
from the company's new focus on security. The release of the second
major update to Windows XP answers many long-standing design
criticisms of its operating system.
"But this was not a pain-free learning exercise. Indeed,
Microsoft paid a steep price in the coin of user
dissatisfaction--and in some cases, lasting mistrust.
"In September 2001, the Nimda worm spread throughout networks
worldwide, leading corporate customers--including many financial
firms--to chastise Microsoft for failing to plug vulnerabilities in