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SCALE Prep Continues; Will Dell Get It Right?

Jan 30, 2015, 08:00 (0 Talkback[s])
(Other stories by Larry Cafiero)

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Ordering online, with me watching over her shoulder, the Ubuntu laptop would be available in a week, while the same hardware with Windows was available immediately.

A call to Dell Customer Service resulted in four customer service reps, including a manager, who couldn't answer why there was a discrepancy in availability, let alone understanding why I didn't just want the Windows laptop in the first place.

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