:Canonical adds Advanced Ubuntu Service and Support Offering
Canonical adds Advanced Ubuntu Service and Support Offering Sep 4, 2009, 19 :34 UTC (0 Talkback[s]) (1921 reads)
"Premium Service Engineer (PSE), a new level of support for large enterprises, offers a single point of contact for Canonical’s large customers – enabling a faster response time and faster issue resolution. PSEs have access to all levels of support, including Canonical’s platform engineers.
"“Having a Premium Service Engineer has been vital to getting the level of support we require to improve our operational infrastructure.” said Chief Technology Officer Antonio José Sáenz from Isotrol, a pioneering customer of the PSE service. “As we are involved in the delivery of many open-source projects and ourselves operate a large Ubuntu and Debian server and desktop environment, being able to rely on a dedicated Ubuntu expert from Canonical reduces the pressure of supporting high-profile open-source projects externally and internally.”
