"In fact, in a presentation today I attended at SAP in Walldorf, Germany, Apache Software Foundation President Justin Erenkrantz called out the importance of good manners to good governance at Apache:
"There are going to be people on an open mailing list who are idiots, or maybe they're just having a bad day. Don't feed the trolls. Don't become a poisonous person.
"It seems like reasonable advice, but it's discouraging to see this basic rule of polite society regularly broken within the wider open-source community. Some feel that a license to code is a license to shout others down. It's not. At least, not at Apache."
