‘Working on an IT help desk can feel like an endless case of d??j?? vu. Let’s face it: Computer users are damn predictable. If you’ve heard a problem once, you’ve heard it a thousand times before. Some things, though, have been said so many times that they’ve practically become help desk clich??s — and the very sound of them is enough to make any IT pro want to smack his or her head with the nearest blunt object.’
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