It's the wisdom of crowds (yeah, that's becoming a cliché) enabled by a cheap collaboration platform, the Internet, that drives OSS.
My colleague at Zenoss and friend Murat Aksu wrote a thoughtful article for eBiz this week that I liked. Here's a blurb:
"Just as the Internet leveled the playing field for commerce, improved economics
with the use of OSS allow the SMBs to participate in formerly cost prohibitive
large enterprise activities like implementing IT Information Lifecycle (ITIL)
principles. This ability to use affordable enterprise grade technology combined
with world class processes enables SMBs to become competitive entities, which
leads to unprecedented global economical growth. Companies around the world
can now have immediate access to high quality IT that can be turned into competitive
advantage and provide equal footing against large companies in open markets."
For more Mark Hinkle, visit his EncoreOpus blog.