“Service and support is now the mantra for more and more
corporations. Good internal S&S means workers are more
efficient and profitable. Good S&S for customers means happier
customers who keep coming back and buying more, and that means
fatter profits….”
“But if you’re using open source software (OSS), such as
Linux or Apache, service and support isn’t a given. In fact,
getting help can be a challenge, which is one reason some major
corporations have been leery of using open source
products….“
“Linuxcare offers two support packages–Frontline and Backline,
with different plans within each package. Front line gives you
direct access to Linuxcare experts who can answer your questions
about any major Linux distribution on the Intel, PowerPC, Alpha,
and other platforms. Backline integrates Linuxcare with your
in-house support group. The service is top-notch–but you’ll pay a
breathtaking amount to get it.”