I understand that a bug report is only as good as the information it includes. That fine line between too little information and just the right amount is a tricky road to tow, but it is possible to get exactly what you need from users. In order to do so, the right tool must be created to collect the necessary information. This tool needs to be a desktop tool, built into the distribution itself. Slap a launcher on the desktop somewhere, such that when an application crashes the end user knows to launch that tool